Website Terms and Conditions
For online purchasing via the Internet, we accept the following credit card payment methods: (a) Visa (b) MasterCard (c) Paypal
Bookings Cancellation Policy
We understand that schedules do change, however, we ask that you adhear to our cancellation policy. All notices must be given via email and you must receive confirmation that we have received your request.
If you have booked a private lesson:
- Notices given within 24 hours of your booking will incur a 80% fee of booking value.*
- Notices given for change or cancellation between 48 hours - 24 hours of your booking will incur a 50% fee of booking value.*
- Notices given more than 48 hours notice of your booking will only incur a $30 processing fee.*
- Notices given within 48 hours of your booking will incur a 80% fee of booking value.*
- Notices given for change or cancellation before 48 hours of your booking will incur 50% of booking value.*
"No Shows" will be charged the full cost.
International shoppers need to call us for further information on 0488 554 086. Shipping Orders will be despatched within 3 working days of receiving your order confirmation and payment clearance. You will be notified if there is any delay due to stock being temporarily unavailable. All items supplied are carefully inspected at the time of packing and shipment.
Australian Domestic Orders
Australian domestic orders will be sent via Australia Post. Please allow up to 5 days transit time in Australia. In most cases you can expect delivery within 2-4 days. If postage and handling is charged it is by item. Please select postage during the purchasing process if it comes up.
How will I know that you have received my order?
Once we have received an order you will be sent an email confirming the order and a receipt. Anytime you have further questions you can email or call us and quote your receipt number for a prompt response.
What if I require an urgent delivery?
If you require an urgent delivery please contact us via email or 0488 554 086 and we will do our utmost to meet your requirements.
What if I'm not happy with my order?
We want your shopping experience with us to be easy and enjoyable. We GUARANTEE our products are in Perfect condition when they leave our premises. We use Australia Post and we are always here to answer your questions or concerns. If for any reason you are unhappy with your order once received, you may return items for a complete refund for the cost of goods excluding postage & handling.
100% Satisfaction Guarantee
All returned goods must be in their original condition and packaging where applicable, for refund to be effected.
The cost of the return freight and insurance is the purchaser's responsibility.
Return via Australia Post - suggesting Express Post for security, tracking and speedy turnaround.
Once we have received the goods we will issue a refund for the total purchase price in AU$. You may be contacted for your credit card details to issue the refund with your return as these are never sited or stored by Self Defence Hub.
Refunds may also be made via cheque or direct deposit - to be discussed with the client when contacted. We will issue your refund only after the goods have been returned and received by us.
Please note: You are solely responsible for the theft, loss or damage of the goods once they have been delivered to you.
Parcels are sent in good faith upon order from you.
Credit Card Security
Q. Is it safe to enter my credit card details onto your site?
A. We use Paypal as our payment gateway ensuring you are in the safest hands.
At no stage do we have access to your credit card details. We are serious about protecting you. We want you to enjoy the process of shopping at Self Defence Hub knowing that your details are safe.
Taxes & Duty
Self Defence Hub is not responsible for customs duties or taxes imposed by countries other than Australia, where the GST rate is 10%.
It is important that you fully understand the way we obtain and use your personal information and also the limited circumstance in which we might disclose it. This privacy statement details the information we gather, how we may use it, and how you can correct or change it if necessary.
Self Defence Hub may make alterations to this document from time to time and will update the policy at the Site.
Self Defence Hub will take all reasonable steps to act in accordance with the policy when using the Site.
Self Defence Hub assumes no responsibility for the information practices of other web sites that a user is able to access through our Site.
What information do we collect?
The information we collect from you depends on what you're doing. When you apply to Self Defence Hub we will collect personal details such as your name, email address, postal address and phone number. This information is essential for us to be able to accurately identify you when you access these services.
Other information may also be recorded. Whenever a page is requested from our web server, we record the time, date and Internet Protocol (IP) address of the request, along with information on the browser software being used.
How do we use your information?
Your credit card number will only be used to charge you, for the products and services for which you have subscribed and as already stated we do not receive this information it is only used by the bank to process your transaction as authorised by you.
We will treat the information we collect from you as strictly confidential. Other than as set out below, we will not reveal, disclose, sell, distribute, rent, licence, share or pass on to any third parties, any personal information that you may have provided to us, unless we have your express consent to do so.
Exceptions to this are:
Where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health; and; where Self Defence Hub is required by law to provide your information.
The open nature of the Internet means no data transmission can be guaranteed 100% secure. While we strive to protect your information, we cannot guarantee the security of any information you transmit to us or receive from our online products or services. Therefore these activities are conducted at your own risk. Once we receive your information, we will use our best efforts to ensure its security.
If you have any questions about this policy statement, the practices of our site, or your dealings with Self Defence Hub, please contact us.
Any other questions?
Please contact us - we'd love to hear from you!
0488 554 086